WEBCALL has been a multi-channel outsourced contact centre that has provided Customer Relationship Management solutions since 2004. As an extension of your company’s brand and an integral part of your customer service management, we deliver services that are professional and friendly. We achieve this by deploying the best-of- breed call centre technology and promising promptness in call resolution.

Our Services includes Customer Service, Fault Reporting / Technical Support, Facilities Management, Tele-Sales / Tele-Marketing, Emergency Response and Administrative Back-office, delivered with state-of-the-art contact centre omni-channel technologies, across inbound and outbound Phone Voice calls, non-voice channels such as SMS, website Live-chat, Webchats, Email, WhatsApp, AI Chatbots and other online services.

We are widely known as the go-to outsourced call specialist in Singapore. As we have served clients from diverse industries ranging from Industrial equipment, Engineering, Medical & Healthcare, Telecommunication, Facilties Management, Food & Beverage (F&B), Financial Services, Information Technology to Fast Moving Consumer Goods (FMCG).

Our committed team of agents are majority Singaporeans and we embrace a customer-centric culture. Being locals, they can instantly connect and effectively communicate with the local end-users through familiar accents and nuances.

Seamless, pleasant and supportive services to the end users and coupled with superior quality yet cost effective to our clients.

WEBCALL strives to deliver high quality services and best-in-class customer experiences, through simplified guidance, we deliver your solutions in simple, easy-to-understand, step-by- step instructions by our well- mannered and professionally-trained call agents.

We value relationships. Our local agents aim to build a good rapport and communicate in a friendly and approachable manner while understanding our customer and their end-users needs accurately and efficiently.

Every interaction with the end-users is one that will leave a lasting impression on our client’s brand, with a feeling that their problems have been effectively resolved, with ease and relief. Thus creating a positive impact for our clients’ customer relations management, brand and profitability by delivering solutions on their behalf.

Service excellence that is offered at every level of our organisation. From CEO to sales to finance, all the time. We believe that
by outsourcing their contact centre to us, our clients can reduce manpower and costs over the long run, thereby empowering them to focus on their core business.

We work collaboratively internally and externally to achieve our common goals of service excellence. Cultivating the spirit of cooperation with a can- do attitude for all facets of problem-solving.

We respect the culture, beliefs and values of others and show consideration for individual’s opinions and rights,
regardless of their background and ability in every part of the organisation.

We take responsibility for our actions and by doing the right thing at all times. As we demonstrate our integrity by delivering our promises to our clients.

We are always open to new ideas, approaches and opportunities by adapting to the changing needs of our clients and the market by offering flexible, customised services. Yet maintaining our core values.

We are sincere in all our endeavours, including our verbal and written communication as well as physical interactions with our clients, end- users and other stakeholders.